Sector
Customer Service Agents
Gender
Male
Date of Birth
13-04-1985
Visa Type
Visit Visa
Visa Expiry Date
28-02-2021
Academic Level
Sponsor Visa Expiry Date
28-02-2021
Experience
4 Years
Languages
Skills
communication skills, Negotiable skills, customer service Skills, interpersonal skills, Microsoft Office
Work Experience
1. Handle all incoming calls and receive customer concerns to resolve it showing
telephone etiquette standards (received in average 80 calls per day).
2. Provide customers with a comprehensive information about the driving courses,
including prices and offers and assist them in choosing suitable driving course.
3. Ensure all the customer queries and complaints get resolved in the least specified
AHT frame (240 Seconds) to ensure customer satisfaction.
Description
I’m a reliable Customer Service Agent with hands on experience for 3 years in UAE. I’ve participated in increasing the customer satisfaction from (3.5 /5) to (4.2/5) in 2019. I’ve converted (67) leads to paid customers in May 2018
